We receive questions very regularly from our visitors, here is the list of the most frequent:
Are payments secure?
Our shop uses SSL encryption technology which offers you maximum security, especially on data protection for online banking.
You can also observe the small padlock or the "s" following the term "http" (top left of the google search bar) which is there to show you that our site is completely secure.
In addition, we have chosen to entrust the management of our online payments to Postfinance & Paypal thanks to their 100% secure services. You can pay for your order via Postfinance using all types of bank cards, either via Paypal, using your account or directly by bank card without the obligation to create one.
How to order ?
To order, simply go to our online store: https://barbaitaliana.ch/
You then just have to choose the items you prefer by clicking on "Add to basket".
Then, access your basket by passing the mouse (or your finger) over "Basket" at the top right of your screen and click on "Payment".
If you encounter any difficulties, do not hesitate to contact us on our e-mail address: email@example.com, or by going directly to our contact page.
What are the shipping fees ?
Delivery is FREE for all orders from 50 CHF!
Otherwise, it is only CHF 7 for Switzerland
Is it normal that my article still hasn't arrived?
Delivery takes between 1 to 3 days in most cases in Switzerland, see more for other countries.
If it's been less than 1 week since you ordered, be patient, your item is on its way.
If your product is still not there after 2 weeks MAXIMUM (for all orders in Europe), we will refund you 100%. However, this only happens very exceptionally.
My item is damaged, can I have another one?
Yes, if your item arrived broken, you just need to send us a photo of it and a new one will be sent to you after verification.
Where do your articles come from?
We work directly with the Barba Italiana brand and are the Swiss importer.
Being concerned about the satisfaction of our customers, we always control very carefully the quality of our products.
How can I contact you?
You can contact us by e-mail (response within 24 hours): firstname.lastname@example.org